Service Agreement

1. General Provisions

1.1. This Service Agreement sets out the terms for entering into an Information and Consulting Services Contract (hereinafter "Agreement" or "Offer"). This Offer constitutes a proposal addressed to one or more specific persons that is sufficiently definite and expresses the intention of the offeror to be bound to any person who accepts it.

1.2. Performing the actions specified in this Offer confirms the agreement of both Parties to enter into the Information and Consulting Services Contract on the terms, in the manner, and to the extent set out herein.

1.3. The text below constitutes the Contractor's official public proposal addressed to any interested party to enter into an Information and Consulting Services Contract.

1.4. The Agreement is deemed concluded and comes into force from the moment both Parties perform the actions provided for in this Offer, signifying unconditional and complete acceptance of all terms without any reservations or limitations.

2. Subject of the Agreement

2.1. The Contractor undertakes to provide the Client with information and consulting services, and the Client undertakes to pay for them in the amount, manner, and within the timeframes set out in this Agreement.

2.2. The name, quantity, procedure, and other terms of the Services are determined on the basis of information provided by the Contractor upon the Client's submission of a request, or are published on the Contractor's website.

2.3. The Contractor provides services under this Agreement either personally or by engaging third parties; the Contractor is liable to the Client for the actions of third parties as for its own actions.

2.4. Acceptance of this Offer is expressed by performing conclusive actions, including in particular:

• registering an account on the Contractor's website (where registration is required);
• completing and submitting a service order request;
• communicating the information required to conclude the Agreement by email to the address published on the Contractor's website;
• paying for the Services.

This list is not exhaustive; other actions that clearly express an intention to accept the counterparty's proposal may also constitute acceptance.

3. Rights and Obligations of the Parties

3.1. The Contractor shall:

3.1.1. Prior to fulfilling the Client's request:

• analyse information, documents, and other materials provided by the Client;
• answer the Client's questions based on the reviewed documents and information received;
• describe potential risks and provide a situational forecast;
• prepare draft documents where necessary.

3.1.2. Provide information and consulting services within the timeframes and to the quality standard stipulated by this Agreement.

3.2. The Client shall:

3.2.1. Supply the Contractor with the documentation and information necessary for the Contractor to fulfil its obligations.

3.2.2. Provide all reasonable assistance to the Contractor in the performance of its obligations.

3.2.3. Pay for the Contractor's services on time and in accordance with the terms of this Offer.

3.3. The Contractor has the right to:

3.3.1. Obtain from the Client the documents, explanations, and additional information relating to the subject of the consultation and necessary for the proper delivery of services.

3.4. The Client has the right to:

3.4.1. Monitor the progress of service delivery without interfering in the Contractor's activities.

3.4.2. Withdraw from this Agreement provided the Client pays the Contractor for costs actually incurred.

3.4.3. The Client warrants that all terms of the Agreement are understood and accepted in full and without reservation.

4. Price and Payment Procedure

4.1. The cost and procedure for information and consulting services are determined on the basis of information provided by the Contractor upon the Client's request, or published on the Contractor's website: https://YOUR_DOMAIN.COM

4.2. All payments under the Agreement are made by non-cash transfer.

5. Proper Performance and Refunds

5.1. Refunds for services not rendered (or rendered inadequately, incompletely, or untimely) are made on the grounds and in accordance with applicable consumer protection legislation and any other applicable law.

5.2. Refunds are processed upon receipt of a written claim from the Client within the timeframes established by applicable law. A pre-action claims procedure is mandatory; the response period is 10 business days.

6. Confidentiality and Security

6.1. In performing this Agreement, both Parties shall ensure the confidentiality and security of personal data in accordance with applicable data protection legislation, including GDPR.

6.2. The Parties undertake to keep confidential any information received in the course of performing the Agreement and to take measures to prevent its disclosure.

6.3. Confidential information means any information transferred between the Parties in the course of performing the Agreement that is subject to protection (except as required by law).

6.4. Such information may be contained in internal documents, contracts, correspondence, reports, analytical materials, research results, specifications, and other documents in paper or electronic form.

7. Force Majeure

7.1. The Parties are relieved of liability for failure to perform obligations under the Agreement if proper performance became impossible due to force majeure (extraordinary circumstances): prohibitory actions of authorities, epidemics, blockades, embargoes, or natural disasters.

7.2. Upon the occurrence of such circumstances, the affected Party shall notify the other Party within 30 business days.

7.3. A document issued by an authorised government body serves as confirmation of force majeure.

7.4. If such circumstances continue for more than 60 business days, either Party may withdraw from the Agreement unilaterally.

8. Liability of the Parties

8.1. In the event of non-performance or improper performance of obligations, the Parties shall be liable in accordance with the terms of this Offer and applicable law.

8.2. The defaulting Party shall compensate the other Party for losses caused by such breaches.

9. Term of the Offer

9.1. The Offer comes into force from the moment it is published on the Contractor's website and remains in force until withdrawn by the Contractor.

9.2. The Contractor reserves the right to amend the terms of the Offer or withdraw it at any time. Amendments are communicated to the Client by publication on the website, in the personal account, or by notification to the Client's email address.

9.3. The Agreement comes into force from the moment of acceptance by the Client and remains in force until the Parties have fully performed their obligations.

9.4. Amendments to the Agreement published on the website in the form of an updated Offer are deemed accepted by the Client in full.

10. Additional Provisions

10.1. This Agreement is governed by the laws of Montenegro.

10.2. In the event of a dispute, the Parties shall attempt to resolve it amicably before initiating legal proceedings. A pre-action procedure is mandatory. Disputes not resolved amicably shall be referred to the competent court in accordance with applicable law.

10.3. The language of the Agreement and all communications between the Parties (correspondence, notices, documents) is English.

10.4. Inaction by one Party in the event of a breach by the other Party shall not deprive it of the right to protect its interests at a later date and shall not constitute a waiver of rights in the event of similar future breaches.

10.5. Links to third-party resources on the Contractor's website are provided for informational purposes only. The Contractor accepts no liability for the content of such sites or for damage resulting from their use.

11. Contractor Details

Contractor: Uravin d.o.o.

PIB: 03480836

Address: 85360, Ulcinj, Kosovska ul. bb, Montenegro

Email: info@YOUR_DOMAIN.COM